Shipping & Returns

Processing and Shipping

• All shipping is processed via Australia Post & have tracking information included. You will receive an automated e-mail with your tracking number once your package is shipped out.

• Please allow up to 10 business days for the purchases to be processed and prints to be prepared, packaged and shipped out. (Public Holidays, Holiday Seasons incur further delays)

Packaging and Handling

• Prints are rolled up carefully in tissue paper and shipped in a sturdy cardboard postage tube.

Delivery

• Orders will typically arrive within 2-4 weeks once shipped out, but may sometimes take up to 8 weeks to clear customs etc.

• Timed Edition prints are print-on-demand and will take 2-4 weeks to ship out after the timed edition ends.

Returns and Refunds

Please contact me directly at kelogsloops@gmail.com if:

• The prints have arrived damaged or unsatisfactorily to discuss a replacement.

• The package has not arrived after 4 weeks, from Australia Post’s estimated delivery date. You can find country-specific delivery times here

• You are unhappy with your purchase and seek a refund. Full refunds will be processed only once the item has been shipped back and received by us. Cost of the return shipping is at the buyer's expense.

If your package was returned back to us because:

• the package was delivered to a Post Office for collection, but not collected by due date, or

• you have supplied an incorrect shipping address, we will contact you via e-mail.

If at that point:

• you no longer wish to have the product, we will happily cancel & refund your order.

• you do wish to have the product, we will re-ship it at the buyer’s expense.

If you have any other queries, please contact me directly at kelogsloops@gmail.com