Shipping & Returns

Processing and Shipping

  • Each print is hand-signed and numbered. Once a limited edition has sold out, it will no longer be available and not be restocked.

  • Each order incurs a flat shipping fee based on your location that does not increase with multiple items

  • All purchases are processed via Australia Post

  • Orders within Australia have tracking included

  • International orders do not not come with Tracking (available at additional cost at checkout)

  • International shipping rates vary according to the Australia Post International Service rates

Packaging and Handling

  • Prints are rolled up in tissue paper and shipped in a postage tube.

Delivery

  • Please allow up to 5 business days for the purchases to be processed and prints to be prepared, packaged and shipped out. (Public Holidays and Holiday Seasons may also have further delays)

  • Delivery times are subject to your location but are generally between 5-10 business days for arrival. (In some situations, a package can take up to four weeks to arrive)

Returns and Refunds

Please contact me directly if:

  • The prints have arrived damaged or unsatisfactorily.

  • The package has not arrived after 4 weeks.

  • You are unhappy with your purchase and seek a refund. Full refunds may be processed, but only once the item is shipped back and received. Cost of return shipping is at the buyer's expense.

If your package arrived, was not picked up and was returned back to us, we are more than happy to send the package back to you again, however the cost of shipping the package again must be paid and is at the buyer’s expense.

 

If you have any other queries, please contact me directly at kelogsloops@gmail.com